This research analyses the profile and experience of adult literacy, numeracy and digital literacy learners who used the Learn with NALA Tutoring Service and the Learn with NALA Virtual Learning Environment between March 2020 and November 2022. The three aims of the research were:

1. To help NALA to better understand adult literacy learners who used Learn with NALA from March 2020, when NALA launched its new Virtual Learning Environment, to end November 2022. The launch coincided with the COVID-19 pandemic and restrictions in Ireland which created unprecedented challenges for innovation in education.

2. To provide NALA’s funders and stakeholders with information on the impact of Learn with NALA on adult literacy learners in Ireland; and

3. To provide NALA with information to inform the future development and promotion of Learn with NALA.