Right from the Start, a practical guide designed by the National Adult Literacy Agency to help organisations of all kinds maximise the potential of their two most valuable assets in making the organisation succeed – the customers and the staff.

This guide gives you the tools to start taking account of literacy issues inside and outside your organisation to:

• enable full access to your services, and

• remove unnecessary barriers to joining or moving up within your staff. Information on how to become a literacy friendly organisation.