We remove barriers to people with literacy difficulties

We provide professional services to help organisations remove literacy-related barriers to customers accessing their services or to staff who may have difficulties reading or writing. This includes a plain English service, literacy awareness training, advice on workplace basic education programmes, recruitment and training policies.

Our Literacy Advisory Service is about working with all sorts of organisations to make them more accessible to people with literacy difficulties, be they staff and / or customers. Our service is about making sure that no one with a literacy difficulty is excluded from a service, from promotion or from other important decisions, because of their literacy difficulties.

The core elements of the service include:

  • Plain English editing and training;
  • Integrating literacy support and development into education and training;
  • Information and referral on workplace basic education; and
  • Literacy Awareness Training.